Daniel Cutler

287 Cascade Court  §  Saratoga Springs, UT 84045 danbcutler@yahoo.com 801-787-0265

Over 13 years experience with product development and maintenance, systems integrations - including integrating internal office systems with new technology, and integrating client systems with in-house systems, employee management, market research, and cultivating customer relations. Adept at spearheading complex projects from initial planning, to “spec” writing, and through successful completion, all with an attention to detail and level of organization that promotes success within the team and meets deadlines. Excels under stress, working under deadlines, servicing and salvaging customer relations, and working in both leadership and support roles as needed.

Orbit Medical, Salt Lake City, Utah

Evaluated, prioritized, and coordinated all technology needs and managed a full development team, including a help desk, analysts, and developers, to bring software solutions to the entire company.

PROJECT MANAGER (9/2012 to 4/2013)

Using a combination of SCRUM and Agile methodology, coordinated the efforts of a full development and resource team to meet deadlines, improve efficiency, and bring a new level of automation to a very complex industry.

¨        Established and adhered to a 30 day release cycle. Each release cycle was comprised of 3 - 4 weeks of development, a week of QA and bug fixes, and then a release process which included the development of trainings, a final peer review of all tasks to be released, and a highly coordinated release with all the stakeholders aware of the status of every task and when the release is live. During the QA portion, the Business Analysts sat down with the developers and had a requirements review for the projects and tasks to be completed in the following release.

¨        Evaluated complex processes with a team of stakeholders from several different offices across the country and leveraged the knowledge of each group to bring clarity and efficiency to the processes.

¨        Worked with a small team to create an ROI with 5 year projections for purchasing one of three different 3^rd party software solutions and the costs and work effort of integrating with each, or developing the solution in house.

¨        Began a mobile initiative to bring the desktop version of the in house software solution, Lazarus, to the sales reps in the field on their mobile devices.

¨        Held a weekly meeting with the managers of all internal office departments to identify problems, brainstorm a solution which would work for her team, and then develop and coordinate all action items required to bring the requested solution to a reality.

Ebix, Inc., Park City, Utah

Managed multiple integrations between different technical entities while acting as lead analyst for custom development.

SYSTEMS ANALYST / PROJECT MANAGER (8/2011 to 9/2012)

Worked closely with a team of Project Managers, each representing a product purchased by the client, to integrate all the different systems into a seamless workflow.

¨        Tasked with salvaging a project that was poorly outlined in the initial design, was able to discern the client's intent, design a workflow with an innovative solution for the client's needs, and energize a project that was in trouble of failure, while keeping to the original delivery date.

¨        Responsible for the migration of independent sites accessing the quote data via an xml web service from an old schema to a new schema, and coordinating the efforts of an internal development staff with the client's web development team to bring this transition about.

¨        Taking inspiration from the gaming world, designed a new business workflow, database design, and long-term objectives for a “passport ID” that will bring a single username and password experience to multiple corporate systems that are all utilizing their own user databases.

¨        Created a Cost Benefit and Analysis report that led to the brokering of a relationship with a third party to acquire vital industry information that was required to remain competitive, and then gathered all the requirements, put together the business requirements documentation, and implemented on those requirements to create an integration via a web service call that pulled that required data from the third party directly and seamlessly into the existing user experience.

¨        Spear-headed a custom project that included the design and development of a new Underwriting quote database with accompanying user interface, a data-entry tool for entering the underwriting information into the database, and a completely new web application that would access the existing quote engine via a web service call, but allow the flexibility to the interface that the client needed.

Ebix, Inc., Park City, Utah

Managed and supported a team of 5 business analysts who worked with 7 different web-based subscription tools and took lead role on the redesign of the flagship product in the Suite of Insurance tools.

Lead Business Analyst – VitalSales Suite (4/2009 to 8/2011)

Assumed lead role during all phases of project implementation, from initial concept through project completion; gathered requirements, analyzed business requests, created specifications, and allocated resources to ensure a timely and high-quality delivery.

¨        Led the design, development, and release of a new web-based tool, including creating the business specs for a new life insurance quote engine and User Interface.

¨        For existing life and annuity quote tools, worked closely with developers to accommodate user requests and changing life insurance products.

¨        Designed new web applications based on information gathered about the changing industry.

¨        Spear-headed multiple teams to design new User Interfaces for new tools.

¨        Organized, implemented, and managed all QA and defect resolution for a Beta test for a newly developed life quote tool.

¨        Chair holder in a leadership committee focused on conceptualizing new products and brainstorming new revenue opportunities.

¨        Managed and supported a team of 5 business analysts who worked with 7 different web-based subscription tools and helped validate business requirements were properly drafted before passing them on to a development team.

¨        Analyzed incoming projects and determined a project schedule based on corporate priorities and strategy.

Ebix, Inc., Park City, Utah

Performed extensive analysis, design, integration, and maintenance of data for two web-based subscription tools.

Business Analyst (11/2007 to 4/2009)

Managed the data for hundreds of term and UL products from 75 life insurance carriers. This entailed gathering new product requirements regularly from the carriers to ensure accuracy of information, creating design changes for the calculation engine to accommodate changes in the industry, and adjusting the user interface to display the products in a clean, user-friendly way. Additionally, monitored user feedback to design future enhancements.

¨        Responsible for gathering all information in an ever-changing field for two separate online tools.

¨        Managed a data-entry team in India.

        i. Created training documents for new and existing data entry tools.

        ii. Responsible for training employees on data-entry processes.

¨        Compiled and updated data on a live website with a weekly release cycle.

¨        Responsible for Quality Assurance for the two quote tools.

¨        Tracked all changes, updates, and corrections in a bug-tracking tool.

¨        Championed a new method of calculating complex life products by calling a carrier developed DLL that is hosted on our servers and called as a separate object in the quote engine for improved accuracy.

¨        Conceptualized a new business model based on user feedback that led to changing the quote engine to an asynchronous call, significantly improving the quote times for the quote tools.

Ebix, Inc., Park City, Utah

Front line client relationship manager, responsible for improving the user experience and acquiring user feedback for later analysis.

Client Services (8/2007 to 11/2007)

Managed and cultivated client relationships; communicated with clientele to analyze and document business needs.

¨       Created training materials for the subscribers of two life quote tools.

¨        Direct training on tool functionality with subscribers in person, over the phone, and by WebEx.

¨        Nurtured relationships with “power-users” by offering direct technical and user support, a weekly “What's New” newsletter, and an open forum for product improvements.

¨      Addressed user complaints and problems.

 

Simple People Music, LLC., Provo, Utah

Founded a live entertainment production company that offered event planning, sound and light rental, setup, and event staff to run the sound and lights, and the hiring of entertainment/entertainers.

FOUNDER and CEO (2/2000 to 4/2007)

Ran an event planning company that offered a professional event on an affordable budget. Involved with all aspects of owning your own small business, including performing miracles on a shoe-string budget, gorilla marketing, dealing with extreme stress that can only be created by whether your family will eat tomorrow if you get the gig today, and the 16-20 hour workdays that are the most exhausting and most fulfilling of your life.

¨        Responsible for the hiring, firing, and training of employees.

¨        Worked side-by-side with customers to design products and set timelines for completion that were satisfactory to both customer and company alike.

¨        Coordinated staff and outside contractors to finish projects by strict deadlines.

¨        Worked with government and private groups in the planning, organization, and execution of fund raisers, public functions, and city events.

¨        Organized press conferences and acted as company spokesperson to radio and television groups.

 

continued…